“During the listening session exercise, instead of concentrating on what question to ask next, I focused on visualizing what the person was describing to me.” This advice describes more clearly the tip I always mention: look out the window while you’re on the phone with a listening session participant. Visualizing what the person is detailing is a much better way to describe how your mind could be occupied. You’re not supposed to be analyzing what you hear. Instead you’re supposed to be making sure that you’re breaking through the crust of preferences, opinions and explanations to the rich reasoning, reactions, and guiding principles within. A great way to keep your mind from either analyzing or panicking about what to ask next is to imagine what the person is telling you.
Email from Indi Young