Intranet Patterns
Top 10 Digital Workplace Patterns: Kanwal Khipple
- Adoption
- Guide users on a journey to how they may work in future
- Consider levels (org/group/individual) and direction/multiple levels
- Guidance for common scenarios
- Plan and execute campaigns (include tips relating to real issues) + contests + training
- Strategy – getting behind a strategic vision
- encapsulate all technologies used by employees
- communicate across the org (engage workforce > learn and transform > build to lead) > be bold
- build a roadmap
- develop a strong supplier ecosystem
- Artificial Intelligence – embrace automation
- Leverage Microsoft Flow – workflows e.g. leave request
- Microsoft Powerapps – activities across organisation or in communities
- Delve – surface interactions
- Use machine learning to display content intelligently
- Intranet – better integration and usability are driving change
- Tips: activities that ensure success
- Be user centric
- Build collaborative culture
- Improve findability
- Have business ownership
- Build for re-use
- Off-the-shelf intranets
- give power back to users
- customisable
- launch in weeks
- multi-lingual
- O365/Hybrid
- Practical tools
- Customise/build/buy – always trade-offs
- Integration
- Find simple opportunities to integrate
- Can be difficult / impossible / ongoing change
- Slack / IBM Workspace (Moments generates summaries) / MS Teams / Cisco Spark (integrates communications tools)
- Analytics
- Employee satisfaction now 3rd most important metric according to CIOs
- PowerBI
- Personal analytics
- Search
- User experience
- Service design – simplify how people interact with technologies
- Meh, not UX
- Increase employee engagement
- Search
- Companies not innovating on search experience
- Focus on use cases
- Bots – simplify engagement(?)
- e.g. FAQ and Todo tools
- support education of users
- Culture – productivity/quick wins/catalyst for change
- Encourage failure
- Hackathons
- Agile: focus on quick wins – then move towards a portfolio model