Month: April 2017

Ctoolkit: Enterprise Social Networks (ESNs)

25 April 2017 / simon_admin

Successful ESNs

From https://dionhinchcliffe.com/2017/03/02/what-we-know-about-making-enterprise-social-networks-successful-today/

There’s a lot to read, but Dion lists the top business cases:

HR:
- Continuous Performance Reviews, Social recruiting, People/expertise locator, new hire onboarding, social learning & development, HR knowledge base, digital line manager of the future, social talent management
Sales:
- Prospect research, lead scoring and distribution, RFP collaboration, forecasting and deal rooms, quota management, contracts and approvals, training and certification
Marketing:
- Employee advocacy, campaign management, content hub, social product catalogues, pre-sales community, digital focus groups, crowdsourced marketing,
Service
- Support Hub/KB, Support escalation/resolution, policy management, support advocacy programme, customer community, peer to peer support, customer service feedback

Ctoolkit: Learning

11 April 2017 / simon_admin

SCORM > xAPI > CMI5

cmi5: The next generation SCORM

SCORM, released in 2001 (major update 2005) covers: scheduling, assessment, competencies, delivery, course management, learning records, sequencing, user management, reports, compliance, requirements tracking, curricula, certification, search and preferences.

xAPI is a data transport and storage mechanism. It is simpler and doesn’t account for the features in SCORM

CMI5 “You can think of cmi5 as the LMS “use case” for xAPI. cmi5 defines how the LMS and the content will communicate using the xAPI Learning Record Store (LRS)”

Measuring Learning

Kirkpatrick Scale

Named after Donald Kirkpatrick (Professor, University of Wisconsin) who proposed this scale for measuring the effects of learning:

Reaction
How do the learners respond to the lesson/course/etc.?
Learning
Measuring what is actually learned by the attendees
Behaviour
How does behaviour change as a result of the training?
Results
How does this affect the bottom line, or other metrics?

My first reaction is to be underwhelmed by this. Aside from becoming progressively harder to measure, it is largely subjective. That said, these are good axes to be measuring along, and should definitely be lenses through which one can review a model.

Ctoolkit: Office 365

11 April 2017 / simon_admin

Collected notes on Office 365

Microsoft Teams

https://www.linkedin.com/pulse/slack-v-ms-teams-rodney-guzman

Key points:

Slack beats MS Teams “hands down” for working with external teams
Suits a team-based collaboration model
Risk of deleting a Team permanently
Many connectors already available
Multiple conversations can exist in a single channel
Integration with OneNote > “team wiki”
Easy to create meetings

(Via https://medium.com/@AGilleran/confused-about-microsoft-teams-office-365-groups-yammer-and-more-aa20dc46233c)

Review: Postcards from the Edge – Carrie Fisher

8 April 2017 / simon_admin

This is one book I’d rather not be reading, but the death of Carrie Fisher is what drove me to buying this (and Wishful Drinking) – a greater loss drives a much smaller gain.

But it remains an emphatic gain. As a tour guide into the heads of drugged-up Hollywood types, Fisher brings insight and humour, and a sense of having lived in it. She writes extremely well and, even in the crazy opening chapters it’s hard not to keep reading. That opening, however, is what bothers me most about the book: I either wish it weren’t there, or that it kept going throughout, especially since the end doesn’t quite live up to the start. Yes, it is blunt yet sharp, funny but not satirical (close at times, perhaps an alternate-reality Hollywood), and personal and insightful, but in the next-day’s cold light not quite anything.

I know that sounds like I’m changing my mind as I write, but it’s not how I feel. I’d have been happier with a few more postcards, or fewer postcards and more edge. As it stands I feel like I’ve been on that tour, just I haven’t been changed by it.

CToolkit: Intranets in context